Rsupport's 'MobileSupport - RemoteCall' application is a valuable tool for support representatives to remotely access customers' mobile devices and provide real-time assistance. This application offers a secure and reliable solution for resolving issues without requiring customers to visit a physical support center.
Key Features:
- Screen Control: With 'MobileSupport - RemoteCall', support representatives have the ability to view and control customers' mobile devices in real-time, allowing for collaborative identification and resolution of issues.
- On-screen Drawing: This feature enables support representatives to mark important areas on the customer's screen, enhancing communication and clarity.
- Text Chat: MobileSupport - RemoteCall includes an in-app chat feature, facilitating convenient communication between customers and support representatives during support sessions.
- Simple Connection: Connecting with customers is made easy with the 6-digit connection code provided by the support representative.
- Send and Receive Files: Customers can easily send local files to the support agent for further analysis and troubleshooting.
- Check the App List: Support agents can review the list of applications installed on the customer's device and request the uninstallation of specific apps if necessary to resolve the problem.
Receiving Mobile Device Support - Customers:
- Download, install, and launch the 'MobileSupport' application.
- To connect remotely, click the 'Permission Settings' button to grant all required permissions.
- Enter the 6-digit connection code provided by the support representative and click 'OK'.
- Engage in real-time video support.
- Once the video support session has ended, close the application.
Please note that 'MobileSupport - RemoteCall' is compatible with Android OS 4.0 or later, and it is recommended to use the latest version for optimal performance.
Overzicht
MobileSupport - RemoteCall is Freeware software in de categorie Business ontwikkeld door RSUPPORT Co., Ltd..
De nieuwste versie van MobileSupport - RemoteCall is 7.6.1.538, uitgegeven op 10-01-2025. Het werd aanvankelijk toegevoegd aan onze database op 23-11-2023.
MobileSupport - RemoteCall draait op de volgende operating systems: Android/iOS.
Gebruikers van MobileSupport - RemoteCall gaven het een beoordeling van 2 op 5 sterren.
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