MobileSupport - RemoteCall 7.6.1.538

RSUPPORT Co., Ltd. – Freeware – Android iOS
aus 1280 Bewertungen

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Rsupport's 'MobileSupport - RemoteCall' application is a valuable tool for support representatives to remotely access customers' mobile devices and provide real-time assistance. This application offers a secure and reliable solution for resolving issues without requiring customers to visit a physical support center.
Key Features:
<ol>
<li>Screen Control: With 'MobileSupport - RemoteCall', support representatives have the ability to view and control customers' mobile devices in real-time, allowing for collaborative identification and resolution of issues.</li>
<li>On-screen Drawing: This feature enables support representatives to mark important areas on the customer's screen, enhancing communication and clarity.</li>
<li>Text Chat: MobileSupport - RemoteCall includes an in-app chat feature, facilitating convenient communication between customers and support representatives during support sessions.</li>
<li>Simple Connection: Connecting with customers is made easy with the 6-digit connection code provided by the support representative.</li>
<li>Send and Receive Files: Customers can easily send local files to the support agent for further analysis and troubleshooting.</li>
<li>Check the App List: Support agents can review the list of applications installed on the customer's device and request the uninstallation of specific apps if necessary to resolve the problem.</li>
</ol>
Receiving Mobile Device Support - Customers:
<ol>
<li>Download, install, and launch the 'MobileSupport' application.</li>
<li>To connect remotely, click the 'Permission Settings' button to grant all required permissions.</li>
<li>Enter the 6-digit connection code provided by the support representative and click 'OK'.</li>
<li>Engage in real-time video support.</li>
<li>Once the video support session has ended, close the application.</li>
</ol>
Please note that 'MobileSupport - RemoteCall' is compatible with Android OS 4.0 or later, and it is recommended to use the latest version for optimal performance.

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